What to Expect from Your Teletherapy Session
It’s completely normal to feel unsure about what a therapy session will be like—especially when it’s happening over video. Many clients worry they won’t know what to say or wonder how they’ll fill the time. But more often than not, people are surprised by how naturally the conversation flows—and how quickly the hour passes.
At PeoplePsych, we understand that starting therapy can bring up anxiety, whether it’s your first time or you’re returning to it after a break. That’s why we prioritize creating a safe, supportive environment—one where you feel seen, heard, and in control of your process.
Your First Appointment
Your first session is an opportunity for you and your therapist to get to know one another. You’ll talk about what brings you to therapy and any previous experiences you’ve had—what was helpful, what wasn’t, and what you’re hoping to gain now.
Your therapist will also review the structure of sessions, go over confidentiality and its limits, and answer any questions you may have about how teletherapy works. From the very beginning, we take our lead from you—listening closely, asking thoughtful questions, and offering insights to help clarify your goals.
How Our Teletherapy/Video Sessions Work
PeoplePsych uses JANE, a secure, HIPAA-compliant platform, to manage all aspects of your care—including video therapy sessions, forms, scheduling, and communication. There’s no app to download. Before each session, you’ll receive a unique link via email (or you can log into your JANE account directly). Once you click the link, you’ll enter a virtual waiting room, and your therapist will begin the session at the scheduled time.
You can join from your phone, tablet, or computer. For the best experience, we recommend using Chrome on a computer with a reliable internet connection. If you’ve used your device for other video calls recently, it may help to restart it to avoid technical issues with your microphone or camera.
To get the most out of your session, choose a private, comfortable space where you can speak freely without interruption. Some clients also find it helpful to have a familiar object nearby to fidget with—anything that makes you feel more grounded. You might find this article or our to be helpful: Setting Up for Your Online Therapy Session
Informed Consent & Preparation
As part of the intake paperwork, all clients are required to complete a “Teletherapy Consent” prior to their first video session. This ensures you’re aware of how online therapy works, including your rights and privacy protections. To learn more about how to use our video platform (JANE) works please visit this page: JANE Video Call Platform
