Using Positive Communication
Give your feelings voice, without increasing conflict
It is impossible to go through life without experiencing difficult feelings in response to others. Talking about these feelings is seldom easy – and often doing so results in more conflict and possible more hurt feelings. If you’re having negative feelings that center around someone else’s actions or lack thereof, it can extremely difficult to give your feelings voice. You’re already feeling vulnerable – how are you supposed to risk more hurt?
One way to to confront the hurt feelings is to use “feeling” or “I” statements. Owning and stating your feelings, and not accusing anyone of anything. Used correctly, there is far less likelihood of increased conflict – and far greater chance of positive resolution.
“I” Statements or Feeling Statements are one of the most powerful communication tools. Used correctly, they can remove much of the accusatory tone in your statement and allow you to express your point without automatically getting a defensive reaction.
There are 3 important components to an feeling statement:
1. Stating Your Feeling
This refers to stating your real feeling only, and it starts with the word “I”: I feel ______________. The tendency when discussing feelings is to assign blame first while downplaying the feeling. For instance, people often say, “You Make Me So Mad”, which typically causes a defensive reaction from the other person at the first word. A feeling statement keeps the focus on the feeling of the speaker which is less likely to illicit a defensive reaction and more likely to promote effective communication.
2. Connecting the Feeling to an Issue
Once the feeling is stated, it should be connected to an issue or event: I feel angry, when I am not able to make plans because I don’t know your schedule. Although there is some mention of the other person’s behavior, the focus continues to be on the uncomfortable feeling experienced by the speaker. Ideally this allows the other person to focus on helping to alleviate the discomfort, rather than defending himself.
3. Stating What You Want to Have Happen
Finally, a solution should be given: I feel angry, when I am not able to make plans because I don’t know your schedule – I would like us to have a shared calendar where we let each other know our availability. This solution may not be a real option, but does allow for discussion. The focus stays on the feeling, and the goal continues to be alleviating the uncomfortable feeling.
It Takes Practice!
Here is an example. Both Susan and Karen are experiencing the same situation and feeling, but Karen uses a feeling statement, while Susan does not. As you look at the example, remember that feeling statements are often called “I statements,” as the first word is “I” not “you.”
- Susan says: “You don’t let me have any input.”
- Karen says: “I feel frustrated when we talk about plans for the summer, and I don’t get to say what I want to do. I want us to both to have input.”
It is likely that Susan only got a defensive response. Perhaps the other person would start giving examples of how he does let her say what she wants to do, start complaining that they always do what she wants to do, or even complain back that she never asks what he wants to do. It is very possible that this conversation disintegrated in a flown-blown argument, leaving no one feeling particularly good.
Karen, on the other hand, was more likely to receive a response that focused on reducing her frustration level. Perhaps her ideas were sought as well as the other person’s and together they made a plan. To focus is easier kept on the present activity and activity and feelings, and not on blaming one another.
Using feeling statements takes practice, and it may be hard to use them consistently, especially at first. However, everybody can learn to use these and will benefit from the non-accusatory communication.
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